Delivery Time

Delivery Times

If your order contains some items that are not listed as “in stock”, we will dispatch the complete order once everything contained in the order has arrived in stock. This will normally take 2-10 working days. Should lead times be more than 10 working days we will contact you via e-mail or telephone.

Next day dispatch is defined as the next working day following your order placed between 8am and 3pm.

All orders received after 5pm Friday or on weekends will be dispatched the following Monday for delivery on Tuesday.

All orders will require a signature upon delivery in most cases unless ‘authority to leave’ is stated in the comments section of the order to pass this onto our shipping provider. In the event that the customer being absent when delivery is attempted, a card will be left detailing the drivers actions. The card will also contain details on how to arrange to collect from the local parcel company depot.

We do not authorise re-deliveries. Someone must be at the delivery address to sign and receive for the goods and answer the phone call from the courier company to arrange this. If you require a re-delivery, there will be an additional charge requested from the shipping provider.

We recommend that you inspect the goods prior to signing for delivery. If you discover any damage to the packaging, sign for the goods as “damaged”. If you are unable to inspect the goods right away, please ensure you sign for the goods as “unexamined” to allow us to take up any claims with our delivery partners if necessary.

Expected dates and shipping estimates of delivery are approximate. HCT Industrial shall not be liable for any delays or extra costs in delivery.